FREQUENTLY ASKED QUESTIONS (FAQs)

When will my order ship?
When will my order ship?
Typically orders ship within 3-5 business day. Orders placed on the weekend typically ship within 24-48 hours of the following Monday. *Please note: When in high demand and high seasons our products could be delayed due to inventory shortage or overabundance of orders which could cause delays. Please be patient as your order is our top prioority
How do I change or cancel my order?
How do I change or cancel my order?
If you need to make any changes, please contact usright away!
How do I return / exchange my item(s)?
How do I return / exchange my item(s)?
Please submit a return request email to us at support@truspraysystems.com (See Returns Policy Below)
Water Pressure low and seems to run a few extra seconds after trigger is released?
Water Pressure low and seems to run a few extra seconds after trigger is released?
This either happens when you change tanks or first turn the system on or there is air in the line, To avoid this completely remove the spray system off the tank when refilling. Solution: Turn the system on and press the trigger down to fully spray, while doing this, remove the ball lock off the tank and shake the hose, then reconnect it to the tank. continue spraying and it should begin to pressurize
Should I leave the water pressurized in the spray line when not in use for long periods?
Should I leave the water pressurized in the spray line when not in use for long periods?
No, you should relieve the pressure and exit the water out for two reasons; one, to prevent the spray line from premature expansion and two, it helps prevent "smelly" bacteria created by stagnant water sitting in the line.
Solution: After you are done using your system, turn the switch to off and depress the trigger to release all the water and pressure from the hose. (Fun Tip: Open the top of your tank lid and depress the sprayer directly back into the tank to rid the hose of its pressured water) Now re-wrap the hose and attach the hose holder
When I turn on the TRÜHydro Pump very little or no water comes out?
When I turn on the TRÜHydro Pump very little or no water comes out?
Our TRÜHydro Pump is self priming, just allow the pump to build pressure for a few seconds, then press and hold the brass spray nozzle lever down to open the flow to help it along, give it a few seconds it will start spraying in no time.
Should I turn On/Off the TRÜHydro Pump when not in use?
Should I turn On/Off the TRÜHydro Pump when not in use?
It’s a good idea when transporting your system or changing tanks, but it does not hurt to leave it on all day
My TRÜ Hydro pump seems to now have a hard time keeping up with the demand
My TRÜ Hydro pump seems to now have a hard time keeping up with the demand
Too much pressure has built in the TRÜ Tank resulting in what we call “Back Pressure”. You will need to pull the Pressure Relief Valve (PRV) and it should work normal after that.
Should my TRÜ Hydro pump be ran dry (no liquid running through)?
Should my TRÜ Hydro pump be ran dry (no liquid running through)?
No, not for any extended period of time otherwise you run the risk of ruining the pump or lessening the life of the pump which will not be covered under warranty