RETURN POLICY

Returns

Our refund policy is valid for 30 Days from the date of order. Unfortunately we can’t offer you a refund after this period.

In order to initiate your return please contact support@truspraysystems.com to obtain a material return authorization (MRA).  All returns must be pre-authorized in order to be processed.

To be eligible for a return, we require a receipt or proof of purchase.  Your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the return shipping.

All shipment damages and/or shortages and your intent to return material must be reported within 3 business days after receipt of order. 

Restocking Fees (if applicable)

Some non-stock items may be subject to a 20% restocking fees.   

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that refunds are for material only.  Shipping is non-refundable unless the original order shipment was deemed to be inaccurate or damaged.


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